RBC Bank Sucks Customer Reviews and Feedback

From Everything.Sucks

RBC Bank is the trading name of RBC Bank (Georgia), N.A., the United States-based retail banking division of the Royal Bank of Canada (RBC) which is targeted toward Canadian snowbirds, expatriates, and frequent tourists.

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Senior Relationship Banker says

"Unrealistic weekly sales goals. Very high turn-over due to nature of business and goals. Training is one of the worst I have ever seen in any organization. Only work here if you can't find anything else and even then, keep looking..."

Senior Relationship Banker says

"Very little opportunity to move up. Everything is focused on making Scorecard #'s. Reorganizations happen every 6 months or so. When your boss' boss is out playing golf most afternoons, while you're stressed out to make your numbers, it's not very motivating!"

Relationship Banker says

"Since 2010, new government laws have caused a decrease in revenues for banks. They must make up for this lost revenue somewhere. Unfortunately, at RBC this has meant creating an environment of stress for the employees to "make a sale" and telemarketing their clients. Managers at all levels constantly throughout the day push for sales and warn you that you haven't closed enough deals for the day to reach your daily goal. Then there are weekly, monthly and quarterly goals as well for those in the retail bank branches. This is not unusual for bankers nowadays; However, consider this before taking on a job with RBC. It is a hard-core sales bank. If you like that, then it's the job for you. Before you accept a position, however, ask about the goals. Ask what percentage of employees in your prospective position met their goals the last quarter."

Former Employee - Relationship Banker says

"Seems like they only promote Canadians that move down here like they have something to prove"

Relationship Banker says

"all this job was sales, sales, sales. I am not against sales jobs, but don't do it under the cover of a title like relationship banker. At one time, banking was a respected position. Now not so much. Towards the end, our Regional President hired a District Sales manager from Wells Fargo and after that it became like a used car lot."

Banker says

"RBC Bank has aggressively taken over more than it can chew it's acquisitions and hence the back office support is weak and poor service is provided to customer's internally and externally. Calling back office for support is difficult because no one is willing to take responsibility for issues that arise."

Sr. Mortgage Specialist (Former Employee) says

"this is a company with poor management and un-realistic goals. they treat employees very poorly. They are not interested in the best product for the client but what they can up sell and make most revenue. You are told to cross products to client no matter if they need them or not they just have not been caught yet. WORST employer to ever work for. Very POOR management. TOLD to make sure every client is sold insurance, because otherwise they make no money on the mortgage they just lent out."

Banking Advisor (Former Employee) says

"Doesn't matter what you do, volunteering, coaching, and sales performance, when you dedicate all your efforts, only those that are favored move a head, in my branch, only females were made managers and they only promoted females and their KPI's did not matter, it was only if she liked you and towed the party line even if it was immoral."

Banking Advisor (Former Employee) says

"It’s a slaughterhouse environment, micromanagement at its peak. The managers have double standards and will ask you to leave any given day. I left my job to join RBC knowing that it’s an old bank with a good brand reputation but the work environment from day 1 was toxic. All of the people who I interviewed with got hired for the role. They just hire people and let them go , my advice would be if you’re working somewhere and the RBC guy calls you up for an interview,just ignore them.its gonna take a toll on your well being"

Customer Service Specialist (Former Employee) says

"Ugh working here at RCAP Leasing was a drag. Very negative and stressful environment where no one enjoyed their job, everyone looking elsewhere. Management didn't seem to know what they were doing. Also many huge mistakes made with repercussions felt in many departments. Lack of training to blame."

Advisor (Current Employee) says

"Depending on the type of role you are employed in, It is fine if you starting your career, The benefits are good and an entry-level job, it provides a fine salary"

Warehouse Operative and Forklift Driver (Former Employee) says

"I was there for nearly a year and I wouldn’t want to work there again the managers there weren’t great. Your over worked and under paid they expect to much ."

Senior Operations Officer (Former Employee) says

"It is new created bank established to boost the financial system. It is emerge from joining seven local banks. It's a fully owned Ghanaian bank which start on first of August 2018"

Operation specialist (Former Employee) says

"If you care about your personal health and want to live longer, skip this company. Micromanagement system that awaits you at 2985 Virtual way unit 302 is venomous, performance obsessed manager, venomous. location for the bilingual operation specialist position.noneBad, unhealthy management environment"

Sr QA Analyst (Former Employee) says

"RBC is very bad place to work especially if you are from QA background. Managers/PO/Scrum masters are mostly incompetent and no nothing about the QA process and test automation in general. People who have expertise in Automation have to work 100% in manual and automation leading to heavy workload and mind you if you miss some defect in manual testing you are made the easy target and have to take all the blame. Very toxic work culture with rude colleagues who love getting into your business and ask very personal questions. Lot of group ism among the vendor companies. I started having severe health issues because of work culture at RBC. Lot of boot licking culture. If you butter the Product owner who acts like mafia boss you will be receive lot of praise and boost in your career. Although RBC portrays to be most fair place to work with no discrimination whatsoever there is no proper channel to raise your concerns. Its all a show for the outside world. You have to ultimately forget and quit the company for your mental health and sanity because no one cares.HR is non existent.No one from HR approached me on my last day of work and exit interview didn't happen. I decided that i am never working for this company again."

Représentant service à la clientèle (Former Employee) says

"Trop de stresse , pas beaucoup d’employés, Formation manquante"

Banking and Cards Advisor (Former Employee) says

"Too much pressure for sales and performance numbers. Week coaching, not enough compensation for the job that is done. Weak leadership within the organization."

Mortgage Loan Officer (Former Employee) says

"RBC only cares about themselves Big corporation beats down the little guy Like me RBC ruined my life and I wish I could get that back Thanks for squashing methere Are NONE!!They don’t care about their employees"

Account Manager (Current Employee) says

"Not a good company in terms of pay, highly political nature, growth is extremely slow. alot of boot licking needed for growth, not a healthy culture. More emphasis is given on show offs rather than actual work."

Financial Administrative Assistant/ Investment Representative (Former Employee) says

"Taking care of bank accounts and loans by helping to make arrears payments, bill payments, changing account types also helping clients with their phone banking."

Teller, Reconcile Business and Personal Accounts (Former Employee) says

"I had a child that she had an accident where she lost one of her eyes and they didn't let me go to the hospital to see her because they were short-handed, no enough personal.Nothing free...Nothing to appreciated the hard work.They didn't care about no one problems.I"

GLOBAL LOANS OFFICER (Former Employee) says

"Regardless of HR policies and systems in place, the team lead/manager can get away with mistreatments. There is a prevalent environment of stress and panic especially among the management which passes it down to the junior level staff. Some managers can cross the line and use abusive language. HR at the very best will give them basic warning but no solid actions are taken to prevent it from happening in the future."

Credit Cards Specialist (Current Employee) says

"The calls come in faster than you can breathe and if you’re efficient you’ll take over 100 calls a day . It’s exhausting and draining. The job is also extremely repetitive with no room for growth . Bad management, have nothing constructive to do and badger you constantly."

IT Professional (Former Employee) says

"Run away if you are a smart and talented person!!!! Horrible micromanagement by managers with absolute lack of intelligence. Management is talentless and below mediocre and it allows only such type of people to make progress.NonEverything"

Expert Client Service Representative (Former Employee) says

"I did not enjoy working there for two reasons: - sales pressure on service role - no career growth unless you have connection to people in management/leadership"

IRP (Former Employee) says

"I worked at RBC and it was the most stressful place, not to mention they are very pushy to sell product... Everyrthing was about how many products you sold to clients and have you met your sales target."

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